To me, the key ideas behind Library 2.0 are (a)today's libraries must be able to change constantly in order to meet the needs of users, and (b)today's users want to play an active role and customize their library experience. Many libraries are using blogs, Twitter, instant messaging and other tools to reach their customers rather than waiting for customers to come to them.
The Ann Arbor District Library's catalog is a great example of how we can let the users participate. Users can add tags, review books, share photos and add comments to old-school library cards!
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